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Questions and Policy


 

The Following Items are designed by our owner! They are exclusive to Cutiepatootie Gifts! Any copying of images,  designs or products will be address with Legal Action.

Pillow cases,Bedding,Cutting Boards,iPhone/iPod cases,Waterbottles,Cups,Shirts,Melamine Plates and Platters.

The Pink Dandelion Design is  owned by Cutiepatootie Gifts and all items are designed by the Cutiepatootie Team.

Thank You

The Cutiepatootie Gifts Team

 

Price of Personalization:

For all Embroidery items we have added the $8.00 to the price of the item.

For all Engraved items we added the $6.00 to the price of the item.


Return Policy:

Return request should be submitted to us via email. All sales are final on personalized,sale,and clearence items. Returns(damaged,defective,or incorrect products)must be made within 15 days of receipt of merchandise and will be eligible for replacement of the original itme only. Inspect your products immediately when received. No returns/exchanges after 15 days from receipt of merchandise. We will repond to your request with in 24 hours. However this time frame could be affected by peak seasons and periods of high order volume. You the customer will be responsable for returning/shipping the product back to us at Cutiepatootie, in turn we will ship your replacement at our expense.

 

 

 

Shipping:

At this time we have a flat shipping rate of $10.00 on all product orders(not including personalization) under $100.00. Any orders over $100.00 will qualify for free shipping excluding monogramming/engraving.

 

 

 

 

Payment Options:

If you would like to pay with a debit card or credit card and do not want to use Paypal, please fill out the Contact Form letting me know. You can place your order over the phone or via email and give me your card information form there. All information given is kept private and is used ONLY for the purchase of your items. Please note all orders will NOT be processes/shipped until payment has cleared(unually 2 business days).

 

 Personalization:

Cutiepatootie WILL NOT be held liable for any monogram, names, or text that has been entered incorrectly by the customer at time of order. Please uses the Monogramming Advice section for entering personalization. There will be NO refunds or exchanges on items that are personalized wrong because the information entered by the customer was incorrect.

 

Product Information:

The actual color of some of our products may differ slightly from the color you see it as on your screen or other marketing materials due to the printing process of the items. For this reason some product colors may differ from item to item. This is because colors set into certain surfaces differently  and this will cause the color to appear lighter or darker from item to item. Please keep this in mind when ordering our products.

Due to the design printing process of our Phone Cases, it is normal for the design to fade in color on the edge of the surface or as it curves around the edge of the case. Again this is normal and not an error in design, and will not be replaced when this occurs.

Handwash Our Personalized Glass Cutting Boards and our Children Personalized Cups,and Waterbottles ONLY!! Melamine Plates/Platters are dishwasher safe. DO NOT MICROWAVE.

Sterling Silver price can change with out notice.

Pillow Cases & Shirts designs are printed into the material(same as waterbottles,cutting boards,mugs,and plates/platters and Phone Cases). This will allow the image to stay on the item and not rub or scratch off.

Please contact us at anytime if you have question on the care of our items!!

Most orders ship with 7 to 14 BUSINESS days. Some items may take longer. If you have questions on how long your item will take please contact us.

 


          We will hold order(s) until payment has been received.

If you are needing your order before then please contact us!!

Thank you!

 

Cutiepatootie is open Monday - Friday from 9am to 5pm

We can be reached by email during these time to help you with any questions you may have.